ProductOS is a platform for building products. The supporting infrastructure of “loops” is itself a “product” that would come from ProductOS. This one is a bit meta and harder to grok, so for now we’ll just leave it at this: ProductOS is the part of balena responsible for coming up with and building better systems to get things done, and its customers are product builders. For our purposes, ProductOS’s biggest function is building and maintaining Jellyfish, balena's proprietary internal software that organizes Loops and provides the communication tools for the organization’s unique structure.